Master your operation
without depending on data
The Sonata Capacity Planner is the analytical cockpit CX managers have been missing. Calculate headcount, identify bottlenecks, and simulate schedules with surgical precision.
Decision Autonomy
Stop waiting days for a BI report. Sonata lets CX managers process support logs and make staffing decisions in minutes — based on real evidence.
Real Shift Coverage (5×2 / 6×1)
Planning for a 7×0 operation is not the same as having analysts work 7×0. Our engine automatically calculates the coverage factor, ensuring your schedule accounts for days off and holidays.
True Omnichannel
Chat dynamics differ from email. Sonata breaks down AHT and concurrency per channel to generate a headcount projection that makes sense for the real world.
Privacy by Design
Your data never leaves your computer. All mathematical processing happens locally in the browser, ensuring full compliance with LGPD and GDPR.
Instant Access
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