Business management, strategy and customer experience blog
Practical content on business management, strategic planning, sales, cost reduction and customer experience for entrepreneurs who want to grow with more control and profitability.
From Assistive to Agentic: What the Largest AI in CX Study Reveals for Leaders in 2026
CX Network surveyed 342 global professionals and mapped how agentic AI, machine customers, and data governance are redefining customer experience in 2026.
Eduardo Duarte
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The AI Revolution and Customer Centricity in Strategy
How the AI revolution reinforces customer centricity, influencing investments, retention and business impact.
Eduardo Duarte
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Transforming the Customer Experience with Artificial Intelligence
How AI can transform customer experience, improve efficiency and personalization without losing focus on the real journey.
Eduardo Duarte
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Why Good CX Managers Stop Growing — and How Data Analysis Breaks That Ceiling
Understand why good CX managers stall in their careers and how data analysis helps move beyond operations.
Eduardo Duarte
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From Critical Backlog to Automation: How Problem Solving and Vibe Coding Resolve Operational Crises
How to combine problem solving, automation and vibe coding to reduce backlog and respond to operational crises faster.
Eduardo Duarte
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How Data Analysis Helps CX Work More Efficiently
A step-by-step guide to problem solving and decision-making with data analysis in Customer Experience operations.
Eduardo Duarte
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How Bringing Customer Support In-House Tripled Satisfaction: An AB InBev Case
How integrating customer support, operations and data analysis can dramatically raise satisfaction and efficiency.
Eduardo Duarte
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Is Your Company Ready to Grow?
Growth requires more than ambition. Learn how to assess whether your business is truly ready for the next phase.
Eduardo Duarte
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Selling More Isn't Enough: How to Increase Profit with More Efficiency
Why selling more doesn't always boost profit, and how to fix margin, processes, bad debt and retention to grow safely.
Eduardo Duarte
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How to Evaluate Your Company's First-Quarter Results
Learn how to conduct a quarterly business review, assess goals and adjust planning to grow with more consistency.
Eduardo Duarte
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