We help businesses organize processes, improve management, increase operational efficiency and grow sustainably — with strategies tailored to your company's reality.
+15
Years of experience
62.5%
Productivity gain
10k+
Clients impacted
9
Companies served
Companies where impact was generated
.png)
Eduardo Duarte
Business Consultant
With an executive education from Ohio University (USA), I built a career grounded in efficient people and process management at some of Brazil's largest companies. My mission is to bring these best practices to established businesses and traditional industries.
+62.5% productivity gain and $100K+ saved in a single quarter at Didi Chuxing
10,000+ customers surveyed during the Nubank Rewards product launch
CSAT from 35% to 90% at an AB InBev initiative and 40% churn reduction at Fluke
Nubank, Didi Chuxing, AB InBev, Localiza Hertz, Fluke, ACE, Conquer and Fundação Estudar
Numbers that prove the impact generated at some of Brazil's leading companies.
62.5%
Productivity + $100K+
Productivity increase, SLA improvement from 10 to 1 day and over $100K saved in the quarter at Didi Chuxing.
10,000+
Customers Surveyed
Customers tested for the development and launch of the Nubank Rewards program.
35→90%
CSAT
Significant improvement in customer satisfaction scores in just a few months.
-40%
Churn
Cancellation reduction through onboarding process restructuring at Fluke.
"Eduardo was a major asset in our user research process during the Nubank Rewards product launch. He led this effort and trained the entire customer service organization quite efficiently. He demonstrated strong leadership skills and genuine initiative."
Kevin Bird
Product Manager · Nubank
"I worked with Eduardo for almost two years and saw firsthand how deeply he understands the technology market. He was very proactive in projects, always seeking new challenges, and has a wealth of knowledge in people management and team motivation. I see nothing but continued success for him."
Renato Gabriel
Customer Specialist · Mercado Livre
Tailored solutions for the specific needs of your business.
Built for CX and operations managers. Free access upon registration.
Calculate the ideal headcount per channel (voice, chat, email), identify demand peaks by hour and generate a strategic AI-powered report.
Access Tool →Visualization and analysis of support volume by channel, topic and reason.
Coming SoonManagement, entrepreneurship, market insights and interviews with leading business executives.
Growth requires more than ambition. Learn how to assess whether your business is truly ready for the next phase.
Why selling more doesn't always boost profit, and how to fix margin, processes and retention to grow safely.
Published weekly.
See all →
Fill out the form and I'll get back to you within 24 hours. You can also reach me directly on WhatsApp.